Can't find Purchased Credits

If you've purchased credits but are unable to locate them, follow these steps to troubleshoot the issue based on your device type:

For MPVI (Original)

• Ensure you've entered your new Application Key in the software.

For MPVI2, MPVI2+, or MPVI3

• Perform a Resync:
  1. Open VCM Suite.
  2. Click Help in the top menu.
  3. Select Resync Interface.

Understanding Credit Counts

• The credit count displayed in your HP Tuners account reflects the total credits purchased for your device.
• This count does not include credits that have already been spent.

Viewing Total Credits (Purchased, Used, and Available)

To see a detailed breakdown of your credits:

1. Generate a VCM Suite Infolog while connected to your MPVI via following the instructions on this link; How to Generate a VCM Suite Infolog : 
2. Per the image below the Infolog will display:
   • Total credits purchased.
   • Credits used.
   • Remaining available credits.

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