Commit Failed

Problem

A "Commit Failed" error indicates that your MPVI has run out of available license slots, preventing you from licensing additional vehicles.

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Resolution

To resolve this issue, follow these steps:

1. Locate the License.dat File:

   • Navigate to This PC > Documents > HP Tuners > Settings on your computer.
   • Locate the License.dat file.

2. Open a Support Ticket:

   • Submit a support ticket through HP Tuners.
   • Attach your License.dat file for further assistance.

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Application Key for MPVI and MPVI Pro

If you have an MPVI or MPVI Pro and need your most recent application key, here are the available methods to retrieve it:

1. HP Tuners Website:

   • If your device is registered, log into the HP Tuners website and visit the My Devices page.
   • Your most recent application key will be listed there.

2. Original Paperwork:

   • If you have not purchased credits, check the paper that came with your device for the key.

3. Purchase Email:

   • If you’ve purchased credits, the email receipt will include the most recent application key, reflecting any credits purchased up to that point.

4. Installed Software:

   • If the software is installed on your computer:
     • Open VCM Editor or VCM Scanner.
     • Click Help > Application Keys.
     • This will display all keys entered into the software on that computer, along with associated serial numbers.

5. Contact Support:

   • If you still cannot find your application key:
     • Open a support ticket and include a clear picture of the back of your interface showing the serial number.

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Important Notes

• MPVI2, MPVI2+, and MPVI3 do not use application keys.
• Ensure you provide accurate details to expedite resolution.