Troubleshooting

Modified on Thu, 14 Dec 2023 at 02:39 PM

TROUBLESHOOTING

CONNECTING

No vehicle power detected
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/no_vehicle_power_detected.htm
Unable to Locate VCM
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/unable_to_locate_vcm.htm
Trouble with USB to Serial Adapter
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/usb_to_serial_adapters.htm

VCM EDITOR

Definition failed to load. You will be unable to edit this file
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/definition_failed%20to%20load.htm
Unable to Open File. File Failed Validation Check
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/unable%20to%20open%20file_validation.htm

VEHICLE READ WARNINGS

The data you just read isn't from your vehicle
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/data_read_isnt_your_vehicle.htm
The software in your control module is outdated and can not be used
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/software_in_control_module_outdated.htm

PROGRAMMING

Unlicensed Vehicle
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/unlicensed_vehicle.htm
VCM Read Failed
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/vcm_read_failed.htm
Flash checksum validation failed
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/flash_checksum_failed.htm
VCM Write Failed
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/vcm_write_failed.htm
File OS ID does not match VCM OS ID
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/file_and_vcm_os_ID_dont_%20match.htm
File hardware does not match VCM hardware
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/file_and_vcm_hardware_do_not_match.htm
Security Codes Denied
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/security_codes_denied.htm
Request High Speed Mode (All Nodes) Timed Out
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/request_high_speed_timed_out.htm
x7F Negative Response Code
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/x7F_negative_response_code.htm
x11- Controller Unlocker "Service not Supported" (FORD ONLY)
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/x11_controller_unlocker_unsupported_ford.htm
Boot Loader Error
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/boot_loader_error.htm
Controller Unlocker Web Exception, Name Resolution Failure
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/controller_unlocker_web_exception.htm
Data Integrity Check Failed
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/data_integrity_check_failed.htm
Error Message: Detect Protocol Failed
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/error_detect_protocol_failed.htm

GENERAL

Drivers Did Not Install Properly
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/drivers_didnt_install.htm
Favorites Window Freezes
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/favorites_win_freeeze.htm
Web Exception, Not Success
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/web_exception_not_success.htm

MPVI/MPVI PRO

Connecting a Battery to Your MPVI Pro Interface for Troubleshooting
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/connecting_a_battery_to_your_mpvi_pro.htm
MPVI Plugged into OBD-II port, but not a PC and Power Light does not illuminate
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/mpvi_plugged_into_OBD_not_PC.htm
MPVI Plugged into PC's usb port, but not vehicle's OBD-II port and Power Light does not illuminate
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/mpvi_plugged_into_PC_not_OBD.htm
MPVI Plugged into PC usb port or OBD-II Port and Both Power & Error Lights illuminate
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/mpvi_power+error_lights.htm
Invalid Application Key When Using Correct And Most Recent Key
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/invalid_app_key_when_using_correct_key.htm
Commit Failed
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/commit_failed.htm
Invalid Cable ID
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/invalid_cable_id.htm

MPVI2/2+

MPVI2 Resync Failed: 401 Unauthorized
https://www.hptuners.com/help/VCM-Editor/Content/troubleshooting/mpvi2_resync_fail_401.htm

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article