TeamViewer 101

At times, it may be necessary for our Support Team to directly view or control your computer to diagnose and resolve certain issues. HP Tuners uses TeamViewer, a secure remote access tool, to facilitate this process.

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How to Get Started

1. Download TeamViewer:

   • Use this link to download our customized TeamViewer client: TeamViewer Download

2. Start TeamViewer:

   • Open the TeamViewer application once it’s installed. You’ll see the main interface as shown below.

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Providing Access to HP Tuners Support

• On the left side of the TeamViewer window, you’ll find the information needed to allow remote access:

  1. Your ID
  2. Password

• Share this information with the Support Team member assisting you.

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During the Remote Session

• Once connected, our professional support staff can:
  • View and control your computer remotely.
  • Chat with you throughout the session to explain steps or gather further details.

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Your Privacy and Security:

• The remote session is temporary, and the connection ends once the session is closed.
• Your password changes each time you restart TeamViewer, ensuring secure access.

For further assistance, please contact our Support Team.