TeamViewer 101
At times, it may be necessary for our Support Team to directly view or control your computer to diagnose and resolve certain issues. HP Tuners uses TeamViewer, a secure remote access tool, to facilitate this process.
How to Get Started
Download TeamViewer:
- Use this link to download our customized TeamViewer client: TeamViewer Download
Start TeamViewer:
- Open the TeamViewer application once it’s installed. You’ll see the main interface as shown below.
Providing Access to HP Tuners Support
On the left side of the TeamViewer window, you’ll find the information needed to allow remote access:
- Your ID
- Password
Share this information with the Support Team member assisting you.
During the Remote Session
- Once connected, our professional support staff can:
- View and control your computer remotely.
- Chat with you throughout the session to explain steps or gather further details.
Your Privacy and Security:
- The remote session is temporary, and the connection ends once the session is closed.
- Your password changes each time you restart TeamViewer, ensuring secure access.
For further assistance, please contact our Support Team.
Need more support?
Check out our community forum for answers to your questions.
Browse our product technical documentation.
Our support staff are available during normal business hours.