Liquid error: 822: unexpected token at '{
"url": "/support/solutions/folders/153000762265",
"class": "fw-heading d-flex",
"content": "<div class='fw-folder-icon text-center pt-4 me-8'><span
class='icon-folder'></span></div><div class='line-clamp-2'> Manage Account
(3)</div>",
"other_attributes": [{ "key":"role", "value":"heading" }]
}
'
-
Liquid error: 822: unexpected token at '{
"url": "/support/solutions/articles/153000075420-can-t-find-account",
"class": "d-flex",
"content": "
<div class='pe-8'>
<span class='icon-article'></span>
</div>
<div class='line-clamp-2'>Can't find Account</div>"
}
'
If you have not logged in since 2018, the website was updated and you will have to create a new account. You can use the same account information you previously used since the information did not carry over.
If you have logged in more recently than 2018, Enter the email address you utilize and hit the "Forgot Password" button.
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Liquid error: 822: unexpected token at '{
"url": "/support/solutions/articles/153000064324-website-says-my-account-does-not-exist",
"class": "d-flex",
"content": "
<div class='pe-8'>
<span class='icon-article'></span>
</div>
<div class='line-clamp-2'>Website Says My Account Does Not Exist</div>"
}
'
If you receive a message that your account does not exist and you have not logged in since 2018, you may need to register for a new customer account for the new website.
| 2. | At the top of the main page, select My Account. |
| 3. | This will take you to the registration/login page. Register as a new customer. |
| 4. | Once you have created the account, you can update your account details, payment methods, and device information. |
Adding a Device
To add your devices to your account:
| 1. | Select My Devices from your account page. |
| 2. | If you have an MPVI, add your serial number and latest application key and select Import. |
If you have an MPVI2, add your serial number and the verification code you retrieve from VCM Suite.
| 3. | Your device and information should then be listed for viewing and you will be able to purchase more credits for your device. Select Add Credits. |
| 4. | Select the type and quantity of credits to add to your shopping cart. |
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Liquid error: 822: unexpected token at '{
"url": "/support/solutions/articles/153000064311-where-is-the-tune-repository-",
"class": "d-flex",
"content": "
<div class='pe-8'>
<span class='icon-article'></span>
</div>
<div class='line-clamp-2'>Where is the Tune Repository?</div>"
}
'
The Tune Repository can now be found by logging into your customer account on www.hptuners.com.
On the My Account page, the tab for Tune Repository is located in the sidebar on the left-hand side of the screen.
Liquid error: 822: unexpected token at '{
"url": "/support/solutions/folders/153000762267",
"class": "fw-heading d-flex",
"content": "<div class='fw-folder-icon text-center pt-4 me-8'><span
class='icon-folder'></span></div><div class='line-clamp-2'> My Devices
(6)</div>",
"other_attributes": [{ "key":"role", "value":"heading" }]
}
'
-
Liquid error: 822: unexpected token at '{
"url": "/support/solutions/articles/153000064242-merge-devices",
"class": "d-flex",
"content": "
<div class='pe-8'>
<span class='icon-article'></span>
</div>
<div class='line-clamp-2'>Merge Devices</div>"
}
'
You can send in multiple devices to all be merged onto one device. This will combine all the credits and licenses onto one device. This is the only device you will get back as the others are deactivated and destroyed.
If you would like to merge your devices, send them all the following address:
HP Tuners, LLC Merge Devices
700 Eastwood Ln.
Buffalo Grove, IL 60089
In the box, include a note telling what device you want all the data moved to. You must also include a return shipping label so the device with all the data can be shipped back to you.
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Liquid error: 822: unexpected token at '{
"url": "/support/solutions/articles/153000064238-transfer-of-ownership",
"class": "d-flex",
"content": "
<div class='pe-8'>
<span class='icon-article'></span>
</div>
<div class='line-clamp-2'>Transfer of Ownership</div>"
}
'
When transferring a device from one owner to another owner, it is important that the seller removes the device from their account. This will ensure the new owner can add the device to their account to manage their device and purchase credits.
If the owner did not remove the device from their account, submit a ticket to Support and include a picture of the back of the device, clearly showing the serial number.
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Liquid error: 822: unexpected token at '{
"url": "/support/solutions/articles/153000075421-adding-an-mpvi-to-your-account",
"class": "d-flex",
"content": "
<div class='pe-8'>
<span class='icon-article'></span>
</div>
<div class='line-clamp-2'>Adding an MPVI to your account</div>"
}
'
Adding a Device
To add your devices to your account:
| 1. | Select My Devices from your account page. |
| 2. | If you have an MPVI, add your serial number and latest application key and select Import. |
If you have an MPVI2, add your serial number and the verification code you retrieve from VCM Suite.
| 3. | Your device and information should then be listed for viewing abd tou will be able to purchase more credits for your device. Select Add Credits. |
| 4. | Select the type and quantity of credits to add to your shopping cart. |
View all 6
Liquid error: 822: unexpected token at '{
"url": "/support/solutions/folders/153000080779",
"class": "fw-heading d-flex",
"content": "<div class='fw-folder-icon text-center pt-4 me-8'><span
class='icon-folder'></span></div><div class='line-clamp-2'> Order Information
(3)</div>",
"other_attributes": [{ "key":"role", "value":"heading" }]
}
'
-
Liquid error: 822: unexpected token at '{
"url": "/support/solutions/articles/153000064229-discounts",
"class": "d-flex",
"content": "
<div class='pe-8'>
<span class='icon-article'></span>
</div>
<div class='line-clamp-2'>Discounts</div>"
}
'
HP Tuners is unable to offer any discounts on the hardware, software or digital products listed on our website. Any sales will be announced via our social media channels on Facebook and Instagram.
Click to follow us on these platforms!
Instagram
Facebook
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Liquid error: 822: unexpected token at '{
"url": "/support/solutions/articles/153000064247-refunds-and-returns",
"class": "d-flex",
"content": "
<div class='pe-8'>
<span class='icon-article'></span>
</div>
<div class='line-clamp-2'>Refunds and Returns</div>"
}
'
Please note that all digital sales are final. Carefully check the products you intend on purchasing are correct for your application and hardware. If you have any questions, contact us first at [email protected] and we would be delighted to assist you.
HP Tuners does not offer returns to “opened boxes” for our products. However, if for any reason your HP Tuners product does not meet your expectations, please email [email protected] so that we can assist with resolving any issues that you may have.
HP Tuners does not accept any returns for upgraded vehicle control modules.
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Liquid error: 822: unexpected token at '{
"url": "/support/solutions/articles/153000064246-order-lookup",
"class": "d-flex",
"content": "
<div class='pe-8'>
<span class='icon-article'></span>
</div>
<div class='line-clamp-2'>Order Lookup</div>"
}
'
If you placed your order directly with HP Tuners on our website and were signed into your account, you can find order updates on your account page under the “Orders” section.
If you purchased an HP Tuners product or service through a third party, please reach out to your point of purchase for any order updates or questions. HP Tuners will be unable to update or release order information in these cases.
If you have any questions about your order, please reach out to customer service at [email protected] with your HP Tuners order number and our team will be happy to assist you.