Knowledgebase
Knowledgebase : Support
VCM Suite Version 4.xx requires Microsoft .NET Framework 4.6.1 or higher.  You can download this version by clicking on the following link: https://dotnet.microsoft.com/download/thank-you/net461 [https://dotnet.microsoft.com/download/thank-you/net461]
To add your MPVI2 to your account select “My Devices” from your account page. Under the MPVI2 box add your serial number and Verification ID (from VCM Editor) then select import. Your Device and information should then be listed for viewing. To get the Ve...
If you receive the "Reader Upload Request :x7F Negative response code" error, this indicates your vehicle has likely been previously tuned and the ability to read the tune has been disabled.  Please send the following to support for further assistance: ...
Due to added security security by the manufacturer all 2015+ Dodge, Chrysler, RAM and Jeep PCM's must be sent to HP Tuners to be modified. Once modified the PCM will be able to be tuned. The Unlock Service cost is $249 and can be purchased through the fol...
All 2017+ GM's use a seed/key process to unlock. Your PC must be connected to the internet the first time they read the PCM. If it doesn't unlock right away, wait at least 30 mins and try again.
Due to increased security, ALL GM  2017+ T87A TCMs need to be unlocked via the GM Unlock service before they can be tuned. More information on this new process can be found at he following link: https://www.hptuners.com/product/tcm-unlock-service/ [https:...
Dodge/ Ram/ Jeep has presented additional obstacles to tuning the 2018 model year vehicles with a Security Module. You will need access to the vehicle’s network from outside of the Security Gateway. This can be accomplished on the bench or in the vehicl...
Support for the ZR1 includes: * ECM (E99) License: 10 Unversal Credits + ECM exchange or purchase* * TCM (T87A) License: 4 Universal Credits + Unlock * CCM (C304A) License: 3 Universal Credits * FICM (S53) License: 3 Universal Credits *ECM Calib...
2019 LT5 Crate Engine Support: * This ECM is not transferable to the ZR1 or other E99 vehicles, it is only applicable to the LT5 Crate Engine ECM. * No mod or unlock is required to license the LT5 E99 ECM thus can be licensed via the OBD2 port. * W...
AIR FILTER- This device filters the air that goes into your engine. Without an air filter, harmful particles would enter your car's engine and cause internal wear and damage. AIR PUMP - Many emissions systems include an air pump, which pumps fresh air int...
A Bootloader error is generally caused by a Battery or Wiring issues. Start by ensuring the battery is fully charged when reading or writing to the vehicle. Review the vehicle's wiring for any issues and check your fuses. If you do not find any issues wi...
The Commit Failed error indicates that the MPVI has run out of available license slots and you will be unable to license any additional vehicles. Provide Support with your license.dat file for further assistance. You will find the license.dat file in your...
The Data Integrity Check Failed error can be caused by previous tuning with other software that may have corrupted the tune file. Please provide the following to Support: 1) Tune file causing the error 2) VCM Suite Infolog while connected to the vehicle ...
A Debug file retains the communications between our software and the vehicle which is used to identify and resolve many issues .  You can find this file on your computer, found in ...Documents- HP Tuners - Settings
The Detect Protocol Failed error is generally caused by an issue with a vehicle's battery or wiring. This can also be caused if your MPVI2 requires a re-sync. If you have an MPVI2, first ensure your computer is connected to the internet, Click "Help" and ...
To disable VATS on non-Alloytec v6 car PCMs please follow the steps below: 1. Set the VATS value to "PWM" 2. Set DTC P1626 to "3 - No Error Reported" 3. Set DTC P1629 to "3 - No Error Reported" Additionally you might need to set 4. Set DTC P1630 to "3 -...
FRPP CRATE PCM AND AFTERMARKET CALIBRATION SUPPORT : EXTRA STEPS > For the FRPP Crate Engine Controls packs we support and certain > aftermarket calibrations, the controller is not automatically > identified by the VCM Editor software. You must verify yo...
       HOW ARE VEHICLES LICENSED? > Both Ford & Dodge single vcm licenses locks to mixture of values in > the pcms, what this means for us is an added layer of security from > reusing licenses based on just a vin number. What this means to you > is that ...
To add your devices to your account select “My Devices” from your account page then add your serial number and latest application key and select import. Your Device and information should then be listed for viewing.
You will need to create a new customer account and login for the new website. Your account login from our old website do not carry over to the new website. At the top of the main page select “My Account.” This will take you to the registration/log in page...
To get the Verification ID for MPVI2  go to the "Help" menu inside VCM Editor or VCM Scanner and click "MPVI2 Verification Code." The software will generate the code and you can then enter it on the My Devices page.
If you have a MPVI or MPVI Pro and need your most recent application key, there are a few ways to get this. Keep in mind the MPVI2 does not use Application Keys. * If you have not purchased credits, you will find the most recent key on the Paper that o...
The BETA version of VCM Suite is now publicly available to everyone. You can download the BETA software from the following link: http://files.hptuners.com/VCM%20Suite/VCM%20Suite%20(Beta).msi [http://files.hptuners.com/VCM%20Suite/VCM%20Suite%20(Beta).msi...
To perform a Crank Relearn please follow these directions carefully: * Ensure the engine is at normal operating temperature (ECT > ~65C). * Put the vehicle into park (auto) or neutral (manual). * Turn off all accessories and A/C. * Turn the vehic...
To Complete the Trans Fast Learn Procedure in VCM Scanner Special Controls, you must log the PID "Fast Learn Status" in the scanner to be informed of various required operator actions and steps in the process.  Trigger the transmission fast learn procedu...
Once you have added your MPVI to your devices list you will be able to purchase credits for your device. Select "Add Credits" and then you will be able to select the type and quantity of credits to add to your shopping cart.
n some instances you may be asked to troubleshoot your interface by connecting it to an AA battery to rule out a hardware issue, here's a short how to. First you'll need to insert the raw voltage pid into the #1 slot in your table display  Next you will...
Before installing your new L5P ECM, please read the following steps: Step 1: Download and install the latest VCM Suite 4.3 Beta available at www.hptuners.com/downloads Step 2: Perform the “Replace ECM” special function in VCM Scanner        1) Connect ...
HAVE YOU HAVE INSTALLED THE VCM SUITE BUT YOU CANNOT FIND VCM EDITOR, VCM SCANNER OR BOTH? If you are unable to located either VCM Editor or VCM Scanner after installation, you will find them both in your program files. VCM Suite is found in:      C:Pro...
Mercedes PCM's no longer need to be sent in to be unlocked. The unlocking can now be done through the software and you can simply read and write as you normally would.
MPVI USB DRIVER INSTALLATION > For those of you running XP who have machines that refuse to load > the correct USB drivers here is what you can do: > > Plug the MPVI interface in, go to the control panel, device drivers, > expand the USB section. > > ...
If you receive the "401 Unauthorized" error, this indicates your time/date settings are not properly set for your region. You will need to fix your time/date settings to ensure they reflect the correct Date, Time and Time Zone for where you are currentl...
Available now, Pro Feature Set enables the use of the latest senor input/output hardware from HP Tuners, the Pro Link and Expander Hub. In addition to this, Pro Feature Set will in the future allow for; * Stand Alone Logging (vehicle dependent) * Bu...
If you need to disable the Neural Network in 09-10 Dodge vehicles where the Neural Network switch doesn't work, you will need to disable VVT. This will then also disable ANN (_Artificial neural networks_).  To do so, make sure you have the latest softwar...
Pro Link Instructions and Information The Pro Feature Set and Pro Link give you the ability to log analog and CAN based signals through your MPVI2 interface. The two scenarios you will encounter when using your Pro Link will be measuring voltage and rece...
The Read Disabled message indicates the vehicle has been Tuned with another software that has disabled the read functionality on the PCM.  To be able to read and tune this, the PCM will have to have a factory flash done to "Write Entire" over the PCM.
The error "Reader Upload: Invalid Checksum" generally indicates the vehicle has been previously tuned and will need to be returned to stock and re-read to tune with VCM Suite. 
REMOTE TUNING - MASTER/SLAVE MPVI VCM SUITE 4.0 > Under "Tune Details" -> "Remote Tuning" you will find the > ability assign Master and Slave interfaces to files for Remote > Tuning. Using the Master/Slave system, you can create a tune file > for someone...
Segment Swaps can only be performed with files that have the Same Exact OS ID's.
VCM Editor has been designed to be very laptop friendly.   SYSTEM REQUIREMENTS: •2 GHz CPU •4 GB RAM •Microsoft Windows 7 or newer •Microsoft .NET Framework 4.6.1
If you have purchased the TCM for a 2017+ Chevrolet Silverado/GMC Sierra 6.6L Duramax (L5P), please install the TCM at this time. There are no additional steps to be completed. If you purchased the TCM for ANY vehicle besides a 2017+ Chevrolet Silverado/...
HOW TO CONNECT AN AA BATTERY TO YOUR MPVI2 PROLINK TO TROUBLESHOOT > In some instances you may be asked to troubleshoot your MPVI2 or > Prolink by connecting it to an AA battery to rule out a hardware > issue, here's a short how to. > > First you'll nee...
On a growing number of vehicles/controllers we've found they they are unable to be read natively through the obd2 port, however these modules can be flashed without issue. To combat this when the software sees that this is one of those modules it will gen...
On a growing number of vehicles/controllers we've found they they are unable to be read natively through the obd2 port, however these modules can be flashed without issue. To combat this when the software sees that this is one of those modules, the softwa...
With select ECMs & TCMs, outdated versions of software that are on the module can not be supported. In these cases you are provided with the updated manufacturer software for that module.
With select ECMs & TCMs, outdated versions of software that are on the module can not be supported. In these cases, when attempting to tune your vehicle, you will receive this message: "THE SOFTWARE IN YOUR CONTROL MODULE IS OUTDATED AND CAN NOT BE USED...
There are a few things to check first: 1) The MPVI2 will need to have first been activated by connecting it to your computer via its USB cable and syncing it via VCM Editor or VCM Scanner (Help menu -> Resync Interface). This may apply a firmware update...
HOW TO CONNECT AN AA BATTERY TO YOUR MPVI INTERFACE TO TROUBLESHOOT > In some instances you may be asked to troubleshoot your interface by > connecting it to an AA battery to rule out a hardware issue, here's > a short how to. > > First you'll need to i...
Once a vehicle is tuner locked it can only be unlocked by the tuner who locked it or the PCM must be replaced.
This indicates the file was created with a newer version of VCM Suite. Update to the latest Version from our downloads page: https://www.hptuners.com/downloads/ Then use this version to work with the file.
When you read your PCM and then try to open the file with VCM Editor and receive this message here's what you should do (as described in the error message): 1. Redownload & install the newest public software from your customer pagewww.hptuners.com/custom...
When contacting support its in your best interest to include a VCM Suite Infolog while connected to your interface(and preferably the vehicle) in question this is to ensure that we have all the necessary info to try and effectively diagnose your issues. ...
The vehicle being read requires an internet connection. Ensure the computer is connected to a good internet source when reading the vehicle.
The computer needs to be connected to the internet with the _DATE, TIME AND TIME ZONE CORRECT._
You will need to create a new customer account for the new website. Account log ins from our old website do not carry over to the new website. At the top of the main page select “My Account.” This will take you to the registration/log in page. You can the...
VCM Suite has been designed to be very laptop friendly. The PC should have at least the following: •2 GHz CPU •4 GB RAM •Microsoft Windows 7 or newer •Microsoft .NET Framework 4.6.1
WHAT ARE USER DEFINED PARAMETERS? If you have information on parameters (Switches, Scalars, and/or Tables) that we do not have defined currently in VCM Editor, you can now add them yourself and edit them right in VCM Editor immediately. All you need to do...
TRACKADDICT, by HP Tuners, transforms your iPhone, iPad, or Android device into a motor sports telemetry and video system. See your lap times instantly, capture video and telemetry data, compare circuit laps side-by-side, impress your friends with video+d...
You will find the Trans Clean functionality in VCM Scanner- Controls and Special Functions 1) Before starting the procedure, you must log the PID "Cleaning Status" in the scanner to be informed of the current process status. Enable conditions: Engine run...
The tune repository can now be found by logging into your customer account on our website. On the "My Account" page the tab for tune repository will be in the list on the left hand side of the page.
This error occurs in Ford's when the ignition is not being cycled as the software requests or if the interface is faulty. Ensure you are cycling the ignition as the software directs. If you are cycling the ignition as the software asks and  still having ...
The x7f Negative Response Code is almost always related to an issue with the vehicle's battery or wiring. I would suggest trying the following: 1) Ensure the battery is fully charged before reading or writing to it 2) Inspect the vehicle's wiring for an...