Knowledgebase
Knowledgebase : Support
VCM Suite Version 4.xx require Microsoft .NET Framework 4.6.1 or higher.  You can download this version by clicking on the following link: https://dotnet.microsoft.com/download/thank-you/net461
To add your MPVI2 to your account select “My Devices” from your account page. Under the MPVI2 box add your serial number and Verification ID (from VCM Editor) then select import. Your Device and information should then be listed for viewing. To get the Ve...
Due to added security security by the manufacturer all 2015+ Dodge, Chrysler, RAM and Jeep PCM's must be sent to HP Tuners to be modified. Once modified the PCM will be tuneable. The Unlock Service cost is $249 and can be purchased through the following l...
All 2017+ GM's use a seed/key process to unlock. Your PC must be connected to the internet the first time they read the PCM. If it doesn't unlock right away, wait at least 30 mins and try again.
Due to increased security, ALL GM  2017+ T87A TCMs need to be unlocked via the GM Unlock service before they can be tuned. More information on this new process can be found at he following link: https://www.hptuners.com/product/tcm-unlock-service/ [https:...
Dodge/ Ram/ Jeep has presented additional obstacles to tuning the 2018 model year vehicles with a security gateway and hardware encryption for their PCMs.  You will need access to the vehicle’s network from outside of the Security Gateway. This can be ...
We are Proud to announce support for the 2019 LT5 Crate Engine * No this ECM is not transferable to the ZR1 or other E99 vehicles, it is only applicable to the LT5 Crate Engine ECM. * No mod or unlock is required to license the LT5 E99 ECM thus can b...
AIR FILTER- This device filters the air that goes into your engine. Without an air filter, harmful particles would enter your car's engine and cause internal wear and damage. AIR PUMP - Many emissions systems include an air pump, which pumps fresh air int...
A Bootloader error is generally caused by a Battery or Wiring issues. Start by ensuring the battery is fully charged when reading or writing to the vehicle. Review the vehicle's wiring for any issues and check your fuses. If you do not find any issues wi...
The Commit Failed error indicates that the MPVI has run out of license slots. Provide Support with your license.dat file for further assistance.
1 Bar MAF custom OS available on most 99+ LS1 based PCM's * Adds RTT http://www.hptuners.com/help/vcm_editor_rtt.htm [http://www.hptuners.com/help/vcm_editor_rtt.htm] to the stock calibration. 1 Bar SD custom OS available on most 99+ LS1 based PCM's ...
The Detect Protocol Failed error is generally caused by an issue with a vehicle's battery or wiring. This can also be caused if your MPVI2 requires a re-sync. If you have an MPVI2, first ensure your computer is connected to the internet, Click "Help" and ...
To disable VATS on non-Alloytec v6 car PCMs please follow the steps below: 1. Set the VATS value to "PWM" 2. Set DTC P1626 to "3 - No Error Reported" 3. Set DTC P1629 to "3 - No Error Reported" Additionally you might need to set 4. Set DTC P1630 to "3 -...
DPI DISPLAY SIZE SETTINGS - CHANGE _HOW TO CHANGE THE DISPLAY DPI SIZE IN WINDOWS 7 AND WINDOWS 8_ HOW TO CHANGE THE DISPLAY DPI SIZE IN WINDOWS 7 AND WINDOWS 8    Information This will show you how to change the DPI (Dots per Inch) size settings to ...
FRPP CRATE PCM AND AFTERMARKET CALIBRATION SUPPORT : EXTRA STEPS > For the FRPP Crate Engine Controls packs we support and certain > aftermarket calibrations, the controller is not automatically > identified by the VCM Editor software. You must verify yo...
       HOW ARE VEHICLES LICENSED? > Both Ford & Dodge single vcm licenses locks to mixture of values in > the pcms, what this means for us is an added layer of security from > reusing licenses based on just a vin number. What this means to you > is that ...
To add your devices to your account select “My Devices” from your account page then add your serial number and latest application key and select import. Your Device and information should then be listed for viewing.
You will need to create a new customer account and login for the new website. Your account login from our old website do not carry over to the new website. At the top of the main page select “My Account.” This will take you to the registration/log in page...
To get the Verification ID for MPVI2  go to the "Help" menu inside VCM Editor or VCM Scanner and click "MPVI2 Verification Code." The software will generate the code and you can then enter it on the My Devices page.
Once you have added your MPVI to your devices list you will be able to purchase more credits for your device. Select Add Credits and then you will be able to select the type and quantity of credits to add to your shopping cart.
n some instances you may be asked to troubleshoot your interface by connecting it to an AA battery to rule out a hardware issue, here's a short how to. First you'll need to insert the raw voltage pid into the #1 slot in your table display  Next you will...
This guide offers useful hints and suggestions for tuning Nissan and Infiniti vehicles. Its aim is to explain the functionality of Nissan/Infiniti-specific parameters rather than be a full tuning guide. Airflow Parameters Characteristic Coefficients So...
Before installing your new L5P ECM, please read the following steps: Step 1: Download and install the latest VCM Suite 4.3 Beta available at www.hptuners.com/downloads Step 2: Perform the “Replace ECM” special function in VCM Scanner        1) Connect ...
_LICENSE ACTIVATION _ Software version 4.0 with MPVI2 Whenever you use credits to activate a license, this is the form you will see. You must use caution when activating licenses. WHEN OPENING A FILE, THE RULES ARE: * You can open and view any file s...
_LICENSE ACTIVATION WITH MPVI 1_ Whenever you use credits to activate a license, this is the form you will see. You must use caution when activating licenses. WHEN OPENING A FILE, THE RULES ARE: * You can open and view any file supported by HP Tuners...
Have you have installed the VCM Suite but you cannot find VCM Editor, VCM Scanner or both? If you are unable to located either VCM Editor or VCM Scanner after installation, you will find them both in your program files. VCM Suite is found in:      C:Pro...
Mercedes PCM's no longer need to be sent in to be unlocked. The unlocking can now be done through the software and you can simply read and write as you normally would.
HOW TO CONNECT AN AA BATTERY TO YOUR MPVI INTERFACE TO TROUBLESHOOT > In some instances you may be asked to troubleshoot your interface by > connecting it to an AA battery to rule out a hardware issue, here's > a short how to. > > First you'll need to i...
MPVI USB DRIVER INSTALLATION > For those of you running XP who have machines that refuse to load > the correct USB drivers here is what you can do: > > Plug the MPVI interface in, go to the control panel, device drivers, > expand the USB section. > > ...
The 401 Unauthorized error means your time/date settings are not properly set for your region, you will need to fix your time/date settings to ensure they reflect the correct Date, Time and Time Zone.
Available now, Pro Feature Set enables the use of the latest senor input/output hardware from HP Tuners, the Pro Link and Expander Hub. In addition to this, Pro Feature Set will in the future allow for; * Stand Alone Logging (vehicle dependent) * Bu...
If you are in need of you Application Key, please provide support a picture of the back of your interface, clearly showing the serial number. We can provide your most recent key once we get this picture.
To perform a Crank Relearn please follow these directions carefully: * Ensure the engine is at normal operating temperature (ECT > ~65C). * Put the vehicle into park (auto) or neutral (manual). * Turn off all accessories and A/C. * Turn the vehic...
You will find the Trans Clean functionality in VCM Scanner- Controls and Special Functions Begin the transmission cleaning procedure. Before starting the procedure, you must log the PID "Cleaning Status" in the scanner to be informed of the current proc...
Pro Link Instructions and Information The Pro Feature Set and Pro Link give you the ability to log analog and CAN based signals through your MPVI2 interface. The two scenarios you will encounter when using your Pro Link will be measuring voltage and rece...
The Read Disabled message indicates the vehicle has been Tuned with another software that has disabled the read functionality on the PCM.  To be able to read and tune this, the PCM will have to have a factory flash done to "Write Entire" over the PCM.
The error "Reader Upload: Invalid Checksum" generally indicates the vehicle has been previously tuned and will need to be returned to stock and re-read to tune with VCM Suite. 
REMOTE TUNING - MASTER/SLAVE MPVI VCM SUITE 4.0 > Under "Tune Details" -> "Remote Tuning" you will find the > ability assign Master and Slave interfaces to files for Remote > Tuning. Using the Master/Slave system, you can create a tune file > for someone...
Segment Swaps can only be performed with files that have the Same Exact OS ID's.
VCM Editor has been designed to be very laptop friendly.   SYSTEM REQUIREMENTS: •2 GHz CPU •4 GB RAM •Microsoft Windows 7 or newer •Microsoft .NET Framework 4.6.1
If you have purchased the TCM for a 2017+ Chevrolet Silverado/GMC Sierra 6.6L Duramax (L5P), please install the TCM at this time. There are no additional steps to be completed. If you purchased the TCM for ANY vehicle besides a 2017+ Chevrolet Silverado/...
HOW TO CONNECT AN AA BATTERY TO YOUR MPVI2 PROLINK TO TROUBLESHOOT > In some instances you may be asked to troubleshoot your MPVI2 or > Prolink by connecting it to an AA battery to rule out a hardware > issue, here's a short how to. > > First you'll nee...
On a growing number of vehicles/controllers we've found they they are unable to be read natively through the obd2 port, however these modules can be flashed without issue. To combat this when the software sees that this is one of those modules it will gen...
On a growing number of vehicles/controllers we've found they they are unable to be read natively through the obd2 port, however these modules can be flashed without issue. To combat this when the software sees that this is one of those modules it will gen...
With select ECMs & TCMs, outdated versions of software that are on the module can not be supported. In these cases you are provided with the updated manufacturer software for that module.
With select ECMs & TCMs, outdated versions of software that are on the module can not be supported. In these cases, when attempting to tune your vehicle, you will receive this message: "THE SOFTWARE IN YOUR CONTROL MODULE IS OUTDATED AND CAN NOT BE USED...
Hello, TrackAddict is presently mostly limited to the subset of SAE standardized OBD-II parameters (known as "Mode 01") that the vehicle's manufacturer has chosen to provide. This commonly includes RPM, speed, throttle position, fuel trims, intake press...
TRACKADDICT, by HP Tuners, transforms your iPhone, iPad, or Android device into a motorsports telemetry and video system. See your lap times instantly, capture video and telemetry data, compare circuit laps side-by-side, impress your friends with video+da...
There are a few things to check first: 1) The MPVI2 will need to have first been activated by connecting it to your computer via its USB cable and syncing it via VCM Editor or VCM Scanner (Help menu -> Resync Interface). This may apply a firmware update...
To Complete the Trans Fast Learn Proceedure in VCM Scanner, Special Controls, you must log the PID "Fast Learn Status" in the scanner to be informed of various required operator actions and steps in the process.  Trigger the transmission fast learn proce...
Once a vehicle is tuner locked it can only be unlocked by the tuner who locked it or the PCM must be replaced.
This indicates the file was created with a newer version of VCM Suite. Update to the latest Version from our downloads page: https://www.hptuners.com/downloads/ Then use this version to work with the file.
WHAT ARE USER DEFINED PARAMETERS? If you have information on parameters (Switches, Scalars, and/or Tables) that we do not have defined currently in VCM Editor, you can now add them yourself and edit them right in VCM Editor immediately. All you need to do...
When you read your PCM and then try to open the file with VCM Editor and receive this message here's what you should do (as described in the error message): 1. Redownload & install the newest public software from your customer pagewww.hptuners.com/custom...
VCM Suite has been designed to be very laptop friendly.   SYSTEM REQUIREMENTS: •2 GHz CPU •4 GB RAM •Microsoft Windows 7 or newer •Microsoft .NET Framework 4.6.1
You can download the BETA software from the following link: http://files.hptuners.com/VCM%20Suite/VCM%20Suite%20(Beta).msi When you download the BETA version it will not replace the standard version so you will have both on your computer. You will have t...
The BETA version of VCM Suite is now publicly available to everyone. You can download the BETA software from the following link: http://files.hptuners.com/VCM%20Suite/VCM%20Suite%20(Beta).msi When you download the BETA version of VCM Suite, it will not r...
When contacting support its in your best interest to include a VCM Suite Infolog while connected to your interface(and preferably the vehicle) in question this is to ensure that we have all the necessary info to try and effectively diagnose your issues. ...
The following are the Vehicle Group Licenses that will cover the Year/ Make/ Models listed in the Title of the Vehicle Group License. Vehicle Group License_ _                        Credit Cost GM Gen3 (LS1 Based) V8 Cars           30 GM Gen3 (LS1 Based)...
Vehicle Type Licenses will cover all of a specific Year/ Make/ Model/ Engine Size. Examples would be: _License_                                      _Credits_ 2005 Dodge Magnum (6 cyl)     12 2005 Dodge Magnum (8 cyl)     12 2006 Dodge Magnum (6 cyl)    ...
The vehicle being read requires an internet connection. Ensure the computer is connected to a good internet source when reading the vehicle.
The computer needs to be connected to the internet with the _DATE, TIME AND TIME ZONE CORRECT._
You will need to create a new customer account for the new website. Account log ins from our old website do not carry over to the new website. At the top of the main page select “My Account.” This will take you to the registration/log in page. You can the...
You can now download our software and drivers directly from the downloads page of our Website at https://www.hptuners.com/downloads/ [https://www.hptuners.com/downloads/] The newest 4.2 software The newest 4.3 beta software The MPVI1 drivers The MPVI2 ...
The tune repository can now be found by logging into your customer account on our website. On the "My Account" page the tab for tune repository will be in the list on the left hand side of the page.
This error occurs in Ford's when the ignition is not being cycled as the software requests or if the interface is faulty. Ensure you are cycling the ignition as the software directs. If you are cycling the ignition as the software asks and  still having ...
The x7f Negative Response Code is almost always related to an issue with the vehicle's battery or wiring. I would suggest trying the following: 1) Ensure the battery is fully charged before reading or writing to it 2) Inspect the vehicle's wiring for an...