Knowledgebase
Knowledgebase : Support > VCM Suite
VCM Suite Version 4.xx requires Microsoft .NET Framework 4.6.1 or higher.  You can download this version by clicking on the following link: https://dotnet.microsoft.com/download/thank-you/net461 [https://dotnet.microsoft.com/download/thank-you/net461]
A Bootloader error is generally caused by a Battery or Wiring issues. Start by ensuring the battery is fully charged when reading or writing to the vehicle. Review the vehicle's wiring for any issues and check your fuses. If you do not find any issues wi...
A Debug file retains the communications between our software and the vehicle which is used to identify and resolve many issues .  You can find this file on your computer, found in ...My Documents HP Tuners Settings 1) GO TO ...DOCUMENTS AND LOCATE THE ...
The Detect Protocol Failed error is generally caused by either noise in the vehicle's communications or an MPVI2 may need to be re-synced. If you have an MPVI2, first ensure your computer is connected to the internet, Click "Help" and choose "Resync Int...
The BETA version of VCM Suite is now publicly available to everyone. You can download the BETA software from the following link: http://files.hptuners.com/VCM%20Suite/VCM%20Suite%20(Beta).msi [http://files.hptuners.com/VCM%20Suite/VCM%20Suite%20(Beta).msi...
HAVE YOU HAVE INSTALLED THE VCM SUITE BUT YOU CANNOT FIND VCM EDITOR, VCM SCANNER OR BOTH? If you are unable to located either VCM Editor or VCM Scanner after installation, you will find them both in your program files. VCM Suite is found in:      C:Pro...
•2 GHz CPU •4 GB RAM •Microsoft Windows 7 or newer •Microsoft .NET Framework 4.6.1
VCM Suite has been designed to be very laptop friendly. The PC should have at least the following: •2 GHz CPU •4 GB RAM •Microsoft Windows 7 or newer •Microsoft .NET Framework 4.6.1
When contacting Support its in your best interest to include a VCM Suite Infolog while connected to your interface (and preferably the vehicle) in question this is to ensure that we have all the necessary info to try and effectively diagnose your issues....
THE X7F NEGATIVE RESPONSE CODE GENERALLY INDICATES AN ISSUE WITH THE COMMUNICATIONS IN THE VEHICLE. If you have the ability, we would first suggest using a bench harness to read or flash the module in the vehicle. If you do not have the ability to use a...