Knowledgebase: Support
Website says my account does not exist
You will need to create a new customer account for the new website.
Account log ins from our old website do not carry over to the new
website. At the top of the main page select “My Account.” This
will take you to the registration/log in page. You can then register
as a new customer. Once you have created the account you can update
your account details, payment methods and Device information.

To add your devices to your account select “My Devices” from your
account page then add your serial number and latest application key
and select import. Your Device and information should then be listed
for viewing.

Once you have added your MPVI to your devices list you will be able to
purchase more credits for your device. Select Add Credits and then you
will be able to select the type and quantity of credits to add to your
shopping cart.
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