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Knowledgebase: Support
x11- Controller Unlocker / "Service not Supported" FOR FORD ONLY
This error occurs in Ford's when the ignition is not being cycled as the software requests or if the interface is faulty.

Ensure you are cycling the ignition as the software directs. If you are cycling the ignition as the software asks and  still having an issue please send the following:
1) Debug file from your PC. This is found in ...Documents/ HPTuners/ Setting
2) VCM Suite Infolog while connected to the vehicle as shown here http://www.hptuners.com/forum/showthread.php?34789-What-is-a-VCM-Suite-infolog-and-why-is-it-so-Important-when-contacting-support
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