When contacting Support, it's often helpful for us to have a copy of a VCM Suite Infolog. The Infolog must be generated while connected to your vehicle.
Generating an Infolog
|1.||Click the VCM Suite Info button in either the VCM Editor or VCM Scanner program.|
NOTE: make sure your cable is connected to the vehicle and the vehicle's key is in the ON position before proceeding..
|2.||Click the blue circle i icon to poll the software and the vehicle.|
NOTE: this step may take five to twenty seconds to complete.
|3.||When Infolog generation is finished, click on the Save icon. Once the file is saved, it is ready to email to our support team.|
my hp tune wont let me downlod my stock setting or wont read or write stock setting, what can i do about it
To request help from customer support, please start a support ticket. https://support.hptuners.com/hc/en-us/requests/new
Please sign in to leave a comment.