When contacting Support, it's often helpful for us to have a copy of a VCM Suite Infolog. The Infolog must be generated while connected to your vehicle.
Generating an Infolog
|1.||Click the VCM Suite Info button in either the VCM Editor or VCM Scanner program.|
NOTE: make sure your cable is connected to the vehicle and the vehicle's key is in the ON position before proceeding..
|2.||Click the blue circle i icon to poll the software and the vehicle.|
NOTE: this step may take five to twenty seconds to complete.
|3.||When Infolog generation is finished, click on the Save icon. Once the file is saved, it is ready to email to our support team.|