The Web Exception, Not Success error indicates either the computer is not connected to the Internet as required or the Time/Date settings are incorrect for where you are located.
|1.||Ensure you have a good Internet connection.|
|2.||Verify that time, time zone, and date on your computer are correct.|
|3.||If the problem persists, start a support ticket and send us a VCM Suite Infolog and your Debug.dat file.|
The Debug.dat file can be found in This PC > Documents > HP Tuners > Settings.