When contacting Support, it's often helpful for us to have a copy of a VCM Suite Infolog. The Infolog must be generated while connected to your vehicle.
Generating an Infolog:
Step 1: Click the VCM Suite Info button in either the VCM Editor or VCM Scanner program.
Step 2: Click the blue circle "i" icon to poll the software and the vehicle. Note: make sure your cable is connected to the vehicle and the vehicle's key is in the ON position before clicking the blue icon. This step may take five to twenty seconds to complete.
Step 3: When the Infolog has completed generating, click on the Save icon. Once the file is saved, it is ready to email to our Support team.