If you've purchased credits and you have not received your credits see below:
1) If you have an original MPVI, ensure you've entered your new Application Key in the software.
2) If you have an MPVI2, MPVI2+ or MPVI3, you should resync your device. Click "help" and select "Resync"
Please keep in mind that the credit count seen on your account is for the total credits you've purchased for this device. It does not take into account what credits have been spent.
To see the total credits spent and available, connect your device to your PC, open VCM Editor or VCM Scanner. Click the blue circle with the letter "i". This will open a new window with same icon. Click the Blue Circle with the letter "i" in the new window. In the data that populated, you will see the total number of credits and the number of credits currently available. (example below)
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